At Equinora Fashion Shop, we’re committed to delivering premium equestrian apparel with the same precision and care you bring to your riding. Our shipping and returns policies are designed to provide clarity and convenience for our global community of riders.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery in 10-15 business days after shipment
- Includes tracking and insurance
- Recommended for time-sensitive orders
Free Shipping: Available on orders over $50 via EMS
- Delivery in 15-25 business days after shipment
- Includes basic tracking
Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on customs processing in your country.
Returns & Exchanges
We stand behind our premium equestrian apparel but understand that sometimes an exchange or return may be necessary. Our policy reflects our commitment to quality and customer satisfaction.
Return Policy Details
- Return Window: 15 days from receipt of order
- Condition: Items must be unworn, with all tags attached, in original packaging, and accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Horse Riding Gloves
- Helmet Visors & Liners
- Horse Riding Socks
Return Process
- Initiate Your Return: Email customer service at [email protected] within 15 days of receiving your order
- Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number
- Package Your Items: Securely pack items in their original packaging
- Ship Your Return: Send to 15 Lakewood Dr, Thunderbolt, US 31410 using a trackable method
Exchange Process
Follow the same steps as returns, clearly indicating in your email:
- Item you’re exchanging
- Desired replacement (size/color)
Note: For exchanges of higher value, you’ll pay the difference. For lower value items, we’ll refund the difference.
Refund Information
- Processing Time: 3-5 business days after we receive and inspect your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- International Returns: Refunds exclude any customs/duties fees
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately with photos of the damage. We’ll arrange a free replacement or refund.
Contact Us
For any questions about our shipping or returns policy, our equestrian-savvy customer service team is ready to assist at [email protected].
Happy Riding,
The Equinora Fashion Shop Team