At Equinora Fashion Shop, we take pride in providing premium equestrian apparel that fits perfectly and performs flawlessly. However, we understand that sometimes an exchange or return may be necessary. Our policy is designed with the same attention to detail as our riding gear.

Our Return Commitment

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition
  • With all tags attached
  • In original packaging
  • Accompanied by proof of purchase
Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:
  • Horse Riding Gloves
  • Helmet Visors & Liners
  • Horse Riding Socks

Return Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below for faster processing.
  2. Wait for Authorization: We’ll respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the items in their original packaging.
  4. Ship Your Return: Send the package to our address at 15 Lakewood Dr, Thunderbolt, US 31410. We recommend using a trackable shipping method.

Exchange Process

Follow the same steps as the return process, clearly indicating in your email that you’d like an exchange and specifying:

  • Item you’re exchanging
  • Desired replacement item (size/color)

Note: If the exchange item is of higher value, you’ll need to pay the difference. For lower value items, we’ll refund the difference.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Returns: Refunds exclude any customs/duties fees

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Equinora Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
Size/Color: [Size/Color]
Reason for Return: [Fit/Quality/Other]

For exchanges, I would like: [New Product Details]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Frequently Asked Questions

Q: What if my item arrives damaged or defective?
A: Contact us immediately with photos of the damage. We’ll arrange a free replacement or refund.

Q: How long does an exchange take?
A: Please allow 2-3 weeks total processing time for international exchanges.

Q: Can I return sale items?
A: Yes, sale items follow the same return policy as regular priced items.

For any other questions about our returns policy, please don’t hesitate to contact our equestrian-savvy customer service team at [email protected].

Happy Riding,
The Equinora Fashion Shop Team