FAQ

We specialize in premium riding apparel and accessories including:

• English Riding Boots and Equestrian Shoes
• Competition breeches (Full Seat, Knee Patch, and specialty styles)
• Show shirts for children and adults
• Safety gear including Charles Owen helmets
• Half chaps, gloves, and riding socks
• Special collections like Danny & Ron’s Rescue items

Each product page includes detailed sizing charts with measurements in both inches and centimeters. For breeches, we recommend measuring your waist and inseam. For boots, measure your calf circumference and foot length. If you’re between sizes or need assistance, our equestrian-savvy customer service team can help – just email [email protected].

Absolutely! Our collections are designed with competitive riders in mind. From FIA-approved helmets to show-ready shirts and competition breeches, we carry apparel that meets equestrian sport standards. Many of our customers use our gear for dressage, show jumping, and eventing competitions worldwide.

We accept all major payment options for international riders:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed with 256-bit encryption for your protection.

For our Free Standard Shipping option, orders must total $50 USD or more. There’s no minimum for orders using our Standard Express Shipping ($12.95 flat rate).

We process orders quickly to get your equestrian gear to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t entered the processing stage.

We offer global delivery to most countries, excluding certain Asian regions and remote locations. Our headquarters in Thunderbolt, US serves as the starting point for all shipments. If you’re unsure about delivery to your country, please contact us before ordering.

We offer two reliable shipping methods:

• Standard Express Shipping ($12.95 USD): Via DHL or FedEx, arriving in 10-15 business days after dispatch with full tracking and insurance.
• Free Standard Shipping: Via EMS for orders over $50 USD, arriving in 15-25 business days after dispatch with basic tracking.

Our team hand-checks each item (1-2 business days) before dispatch. You’ll receive tracking information via email the next business day after processing. Total delivery time depends on your selected shipping method and customs clearance in your country.

International orders may incur customs duties or import taxes, which are the customer’s responsibility. These fees vary by country and are not included in your order total. We recommend checking with your local customs office for estimates.

We offer a 15-day return policy from the delivery date. To be eligible for return:

• Items must be unused, in original condition with tags attached
• Contact us at [email protected] within 15 days
• Include your order number and reason for return

Once approved, we’ll guide you through the simple return process.

Yes! We’re happy to assist with exchanges for size or color alternatives, subject to availability. Please contact us within 15 days of receiving your order to initiate an exchange. Note that return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

We take great care in packaging your equestrian gear, but if something arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Our equestrian-experienced customer service team is available via email at [email protected]. We typically respond within 24-48 hours. For reference, please include your order number in any correspondence.

Yes! All orders receive our premium equestrian-centric packaging (tissue-wrapped apparel, protective padding for helmets, etc.), and we offer gift-ready presentation upon request. Simply leave a note in the “Order Instructions” box at checkout.

Currently, we operate as an online retailer based at 15 Lakewood Dr, Thunderbolt, US 31410. This allows us to focus on providing the best global service to riders worldwide while maintaining competitive pricing on our premium equestrian apparel.